School information

Policies & Procedures

The controlled documents that support safe, fair and consistent training at Phuket Sea School.

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Terms & Conditions of Training

The booking contract covering payments, cancellations, transfers, certification, conduct, life onboard and the responsibilities of the School and each participant.

PSS-POL-01Draft v3.0August 2026
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About these documents

The PDF shown for each policy is the controlled full document. Draft status and revision dates are displayed clearly so the version being consulted is easy to identify.

Principal: Ziyan Yan
Chief Instructor: Stephen Miller

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Governance

PSS-POL-022 pages

Privacy & Data Protection Policy

How Phuket Sea School collects, uses, shares, secures and retains personal information for enquiries, bookings, safety, certification and administration.

  • Information collected
  • Permitted uses and sharing
  • Security, retention and individual rights
Draft v2.0August 2026
PSS-POL-061 page

Complaints Procedure

How to raise a concern, escalate a complaint and receive a fair review while protecting confidentiality and access to safeguarding or RYA processes.

  • Informal and formal resolution
  • Management and RYA escalation
  • Confidential records and good-faith reporting
Draft v2.0August 2026

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People & welfare

PSS-POL-031 page

Equality, Diversity & Inclusion Policy

Our commitment to fair access, respectful treatment, objective course requirements and reasonable adjustments wherever safe and practicable.

  • Fair and respectful treatment
  • Objective safety and competence standards
  • Reasonable adjustments and reporting concerns
Draft v2.0August 2026
PSS-POL-043 pages

Safeguarding Children & Adults at Risk Policy

The responsibilities and safeguards used to protect children and adults at risk during classroom, practical and residential yacht training.

  • Roles and responsibilities
  • Good practice during overnight yacht training
  • Recognising, reporting and recording concerns
Draft v2.0August 2026

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Operations & safety

PSS-SOP-0110 pages

Standard Operating Procedures

The operational framework for bookings, instructors, vessel readiness, course delivery, overnight training, incidents, certification and quality assurance.

  • Course allocation and preparation
  • Vessel readiness and training delivery
  • Emergency response, certification and quality assurance
Draft v2.0August 2026
PSS-POL-055 pages

Health & Safety & Emergency Procedures

The School’s safety responsibilities, briefing standards, risk controls, emergency response arrangements and incident-management process.

  • Shore and onboard safety briefings
  • Risk assessment and prevention
  • Emergency and major-incident response
Draft v2.0August 2026

Questions or concerns

Contact Phuket Sea School

Contact us if you need help understanding a policy, requesting an adjustment or raising a formal concern.

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